Support

Write to support@hanelo.app in Turkish, German or English. Include your app version (Settings → About) and, for sign-in problems, the e-mail address you used. Never send us documents or codes.

Sign-in

The code did not arrive

Check the spam folder and wait a minute; codes are valid for 60 minutes. Tap "Send again" (available after 60 seconds). If you asked for several codes in a row, the sender pauses for a while — try again later.

"That code is wrong or has expired"

Only the newest code works. Ask for a new one and enter it without spaces.

My username is taken

Usernames are unique across HANELO. The account screen asks you for a new one; your local profile is updated to match.

Documents and the vault

Where are my documents stored?

Only on your phone, encrypted. Signing out or deleting the account does not touch them. Uninstalling the app or "Delete all data" removes them for good — there is no backup on our side.

Text recognition missed parts of a letter

Retake the page with more light and the whole sheet in frame. You can also correct the text by hand: open the page → pencil icon.

Can I move the vault to a new phone?

Not yet. Encrypted export/import between phones is planned; until then keep the old phone until you have re-scanned what you need.

Account and data

Download everything the account holds: Settings → Account → "Download my data". Delete the account: see Delete account.

Privacy questions

privacy@hanelo.app — see the privacy page for what we store.